MBA.co.za Home

An MBA OverviewChoosing the right MBAApplying for your MBAMBA School DirectoryMBA PerspectivesMBA ResourcesMBA TodayMBA Careers

HEADLINES
Innovation Prize winner uses flies and waste to make food
Innovation Prize winner uses flies and waste to make food

How to stay out of trouble: 3 things a manager needs to know
How to stay out of trouble: 3 things a manager needs to know

Management Muscle
Management Muscle

NMMU Business School to host Emerging Markets Conference Board
NMMU Business School to host Emerging Markets Conference Board

Regenesys: June/July registrations open
Regenesys: June/July registrations open

GIBS MBA applications now open for 2014 academic season
GIBS MBA applications now open for 2014 academic season

Seven-year itch: A reflection on
Seven-year itch: A reflection on "sabbaticals"

The National Development Plan needs collaboration
The National Development Plan needs collaboration

Small business can win the war
Small business can win the war

USB launches report on sustainability reporting
USB launches report on sustainability reporting

Strategic thinking the Frederick way
Strategic thinking the Frederick way

Leadership development: Lessons from the best
Leadership development: Lessons from the best

Old Mutual gold medal for best achiever in MBA programme
Old Mutual gold medal for best achiever in MBA programme

Book published on
Book published on "Decision Making Support Systems"

South African company on international list for innovation
South African company on international list for innovation

UCT GSB hosts innovation prize for Africa
UCT GSB hosts innovation prize for Africa

Small ideas, big decisions
Small ideas, big decisions

NWU PBS part-time lecturer awarded Vice-Chancellor’s award
NWU PBS part-time lecturer awarded Vice-Chancellor’s award

The current and future state of technology in SA
The current and future state of technology in SA

GSB&L MBA graduate's research to be presented in Marseille
GSB&L MBA graduate's research to be presented in Marseille

WBS hosts Deputy President Kgalema Motlanthe
WBS hosts Deputy President Kgalema Motlanthe

USB awards bursaries to MBA students
USB awards bursaries to MBA students

Surviving economic anarchy: 5 strategic steps to growth
Surviving economic anarchy: 5 strategic steps to growth

Adding economic value
Adding economic value

CSR initiatives can lead to business profits
CSR initiatives can lead to business profits

What are the main reasons applicants choose to do an MBA?
What are the main reasons applicants choose to do an MBA?

RBS graduation a resounding success
RBS graduation a resounding success

MBA students showcase their business acumen
MBA students showcase their business acumen

R.I.P Vuyo Mbuli
R.I.P Vuyo Mbuli

Lessons in leadership by someone who was in the driving seat
Lessons in leadership by someone who was in the driving seat

Common HR diseases: Compartmentalisation
Common HR diseases: Compartmentalisation

Prof Jonathan Gosling introduces friendly consulting at USB
Prof Jonathan Gosling introduces friendly consulting at USB

SBL appoints Professor Extraordinarius for SC Management
SBL appoints Professor Extraordinarius for SC Management

UCT GSB honours researchers
UCT GSB honours researchers

Master your finances!
Master your finances!

Does higher education offer you a brighter future?
Does higher education offer you a brighter future?

Initiative teaches buoyancy ahead of investment tsunami
Initiative teaches buoyancy ahead of investment tsunami

The need to differ well
The need to differ well

Entrepreneurship falls to new low in South Africa
Entrepreneurship falls to new low in South Africa

Real action needed to stop gender violence before it happens
Real action needed to stop gender violence before it happens

NWU PBS lecturer runner up for 'most quoted NWU colleague' award
NWU PBS lecturer runner up for 'most quoted NWU colleague' award

The Zen of Business
The Zen of Business

World-first UKZN academic development study
World-first UKZN academic development study

Business schools should lead with research
Business schools should lead with research

Sustainable development expert visits UKZN
Sustainable development expert visits UKZN

Long live distribution
Long live distribution

How to provide proper customer service
How to provide proper customer service

IS practitioners need to think on their feet
IS practitioners need to think on their feet

UKZN provides input into integrated KZN maritime strategy
UKZN provides input into integrated KZN maritime strategy

An entrepreneur's guide for a 'greener' business
An entrepreneur's guide for a 'greener' business

Ethical business demands ethical characters
Ethical business demands ethical characters

Make your life a success
Make your life a success

NWU PBS academic to adjudicate International Innovation prize
NWU PBS academic to adjudicate International Innovation prize

Report shows UCT MBA graduates attractive to employers
Report shows UCT MBA graduates attractive to employers

MBAs for Africa
MBAs for Africa

USB celebrates Africa Day - 24 May
USB celebrates Africa Day - 24 May

USB's MBA team reaches top 10 in global MBA challenge
USB's MBA team reaches top 10 in global MBA challenge

Four GSB&L MBA students graduate
Four GSB&L MBA students graduate "cum laude"

Workers' Day – A perspective on labour unrest in SA
Workers' Day – A perspective on labour unrest in SA

Is Apple on the ropes?
Is Apple on the ropes?

Nuclear power is neither necessary nor cost-effective
Nuclear power is neither necessary nor cost-effective

Lessons to learn from Margaret Thatcher's legacy
Lessons to learn from Margaret Thatcher's legacy

How accountable are you?
How accountable are you?

Having social media paying off
Having social media paying off

What is transformation?
What is transformation?




03 JUNE 2012
Does success cause failure?

by Nick Binedell: Founding Director and Sasol Chair of Strategic Management of the Gordon Institute of Business Science.
It's an interesting question. In the 1970s IBM was a dominant, extraordinarily innovative IT company. About 15 years later, in the mid-80s, it went through a crisis. If I remember the numbers correctly, it lost over $40 billion in market capitalisation in the space of 18 months; an extraordinary phenomenon at the time.

What caused a company that was so successful to trip up on its own success?

Many years ago I met a Japanese business school professor, by the name of Ikujiro Nonaka. I spent many hours practising the correct pronunciation of his name. I met him in Seattle, which was at that time an outlier in the US economy.

Seattle is now, of course, one of the most successful business cities in the world, home to Microsoft, Amazon and Starbucks, among others.

My discussion with Nonaka was about the relationship between success and failure. He suggested to me that Japan might well be facing a difficult future (and remember this conversation took place in the 1980s). He wondered whether the basis on which Japan had lifted itself out of the disastrous Second World War – using the practices of quality management, Just-In-Time manufacturing, Kaizen, and all the techniques for which Japan had become famous - would actually trip it up in the 90s? He was postulating that the very ideas and techniques that had made Japan such a cost-effective innovator in the 60s and 70s would be the very cause of its downfall. Strains of the IBM story.

We had a long conversation about what his advice would be to the individuals leading major Japanese companies at that time. His message was blunt and simple. He said the job of a leader is to destroy the organisation. I challenged him and suggested that he meant reform and not destroy. He was adamant. He said that the danger of success is that it creates a level of rigidity that can lead to failure.

You may recall that the Japan of the 1970s and 1980s was probably the fastest growing economy in the world. Some American scholars predicted it might overtake the United States. Nonaka’s view was that if Japan stuck to the methods of the 1980s for the problems of the 1990s, Japan would inevitably get into difficulty.

Looking back on Japan’s lacklustre economic performance since 1990 I reflect often on how right he was. Japan simply missed the opportunity of the new economy, missed the innovation that we find in Silicon Valley, with the likes of Apple, Google and Facebook. And even though it has many innovative companies, reading about the losses that Sony has made, of over $6 billion this year, made me remember Nonaka.

Nonaka’s suggestion was that the role of a leader is to destabilise an organisation, to keep it on the edge and to make sure that it remains dynamic by constantly undermining its own story and thereby innovating. It's a general problem and one that we face as individuals, companies and as countries. To what extent does our own success, our own marketing and communication, become a dogma that doesn't work?

The simple fact is the world does not need our permission to change and most change originates outside of our daily experience. If you are stuck in your own story you are unlikely to spot the slow and gradual changes that reshape the landscape in which you are doing business. That was Nonaka’s message.

Nonaka studied the Japanese military. Firstly its great success in China in the 1930s when it invaded Manchuria for the iron ore and coal, and secondly its great losses in the Second World War fighting the Americans. It invaded China by developing a radically new form of frontal infantry attack as the basis of army manoeuvres. Its tactic became a dogma which became the way the Japanese army thought about combat. Eight years later, Japan found itself in the jungles of Malaysia and SE Asia, where the Americans managed to defeat it at almost every turn. The Japanese were still using the methods of their success in the 1930s for a totally new set of conditions in the 1940s; the Americans came to battle with new technology and modern armaments. Ironically the Japanese knew about these but simply did not build them into their strategy, training or equipment.

The second part of this irony is that in the 1960s and 1970s, America went to Vietnam and applied to that country the very same methods it had used so successfully in the Second World War against the Japanese army. We all know the outcome there.

It seems there is perversely, a converse law, which says that on the one hand, success breeds success, because when there is success there is something to celebrate, something to energise the people; the paradox of it, the other side of the coin, is that success often breeds failure.
Source:

Gordon Institute of Business Science
Making an impact to significantly improve the competitive performance of individuals and organisation through business education to build our national competitiveness. GIBS is a leading business school in the heart of Sandton’s business hub, offering a wide range of executive and academic programmes. Visit our InfoCentre or website.

Share: Facebook
Facebook Twitter
Twitter LinkedIn
LinkedIn Email
Email
Share
Other Print
Print Newsletter
Newsletter


About MBA.co.zaMBA NewsletterTerms of UseContact Us